Petco Return & Exchange Policy

We want you and your pet to be completely satisfied with every purchase. If you are not happy with an item, you can return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging and includes all accessories, manuals, and documentation.

• 2.
  Locate Receipt

  Gather your original store receipt or your online order confirmation email to facilitate a smooth return process.

• 3.
  Choose Return Method

  Bring your item to any local Petco store for a free instant return, or use our online portal to print a prepaid shipping label.

• 4.
  Receive Refund

  Once processed, your refund will be issued to the original form of payment, typically appearing within 3 to 5 business days.